Terms of Service

Last Updated: June 23, 2026

1. Introduction

Welcome to The Case Labs.

These Terms of Service (“Terms”) govern your use of our website located at thecaselabs.com and any purchases made through our website.

Throughout these Terms, “The Case Labs”, “we”, “our”, and “us” refer to The Case Labs. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and current.

3. Products and Orders

We sell mobile phone accessories and related products through our website.

All products displayed on our website are subject to availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit quantities purchased per customer.
  • Discontinue products without notice.
  • Correct pricing, product descriptions, or website errors at any time.

An order confirmation email does not constitute final acceptance of an order. Orders may be reviewed for fraud prevention, payment verification, inventory availability, or shipping restrictions.

4. Pricing and Payments

All prices displayed on the website are shown in the currency selected by the customer and may be converted for convenience purposes.

Payments are securely processed through authorized third-party payment providers.

We do not store complete credit card information on our servers.

The Case Labs reserves the right to update prices at any time without prior notice.

5. Shipping and Delivery

Shipping times displayed on our website are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Peak seasons
  • Local postal service performance
  • Events beyond our reasonable control

The Case Labs is not liable for delays caused by shipping carriers, customs authorities, or circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

For complete details, please refer to our Shipping Policy.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, or other fees imposed by local authorities.

These charges are determined by the destination country and remain the sole responsibility of the customer unless otherwise stated.

The Case Labs has no control over customs policies or fees charged by local authorities.

7. Returns, Refunds, and Replacements

Returns, refunds, replacements, and exchanges are governed by our Refund & Returns Policy.

We reserve the right to deny refund requests that do not comply with our published policy.

Customers may be required to provide supporting documentation, including photographs or other evidence, when submitting claims.

8. Product Information

We make reasonable efforts to ensure product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary depending on screen settings.
  • Product images are for illustration purposes.
  • Minor design variations may occur between production batches.

We do not guarantee that all product descriptions are completely error-free.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photography
  • Graphics
  • Website design
  • Text
  • Branding
  • Trademarks

is owned by or licensed to The Case Labs and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to any system or account.
  • Upload malicious software or harmful code.
  • Interfere with website operations.
  • Submit false or misleading information.
  • Violate any applicable law or regulation.

We reserve the right to suspend or terminate access to users who violate these Terms.

11. User Reviews and Content

If you submit reviews, comments, photographs, or other content:

  • You grant The Case Labs a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content.
  • You confirm that you own or have permission to share the content.
  • You agree not to submit unlawful, defamatory, misleading, or offensive material.

We reserve the right to remove content at our discretion.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Third-party policies
  • Third-party transactions
  • Third-party security practices

Your interactions with third-party services are governed by their own terms and policies.

13. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, The Case Labs disclaims all warranties, whether express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Availability or uninterrupted operation

We do not guarantee that the website will always be error-free, secure, or uninterrupted.

14. Limitation of Liability

To the maximum extent permitted by law, The Case Labs shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

  • Use of the website
  • Product purchases
  • Delivery delays
  • Loss of profits
  • Loss of data
  • Business interruption

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless The Case Labs, its affiliates, employees, contractors, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your violation of any applicable law or third-party rights.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed and accepted our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time.

Any updates become effective immediately upon publication on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

The Case Labs

Email: [email protected]

Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Website: thecaselabs.com