Returns & Refunds Policy

Last Updated: June 23, 2026

Overview

At The Case Labs, customer satisfaction is important to us. If there is an issue with your order, we are here to help.

Our standard return period is 30 days from the date of delivery.

To initiate a return request, please contact us at [email protected] with your order number and a description of the issue.

Eligible Reasons for Return or Refund

You may qualify for a refund, replacement, or exchange if:

  • You received the wrong item.
  • The item arrived damaged or defective.
  • Parts of the item are missing.
  • The package was lost in transit.
  • The product received significantly differs from the product description.
  • A manufacturing defect is identified within the warranty period.

Supporting photos or videos may be required to verify the issue.

Return Conditions

To qualify for a return:

  • The item must be returned within 30 days of delivery.
  • The item must be unused and in its original condition.
  • Original packaging should be included whenever possible.
  • Proof of purchase must be provided.

Items returned without authorization may not be accepted.

Return instructions and the appropriate return address will be provided after your request has been reviewed and approved.

Change of Mind Returns

If you simply no longer want the item, ordered the wrong product, selected the wrong model, or changed your mind after receiving your order, you may still request a return within 30 days of delivery, subject to the following conditions:

  • The item must be unused and in resalable condition.
  • The item must be returned with original packaging whenever possible.
  • The customer is responsible for all return shipping costs.
  • Original shipping fees are non-refundable.
  • A restocking and handling deduction fee may apply.
  • Any reduction in resale value caused by opened packaging, missing accessories, damage, wear, or signs of use may be deducted from the refund amount.

The final refund amount will be determined after the returned item has been inspected.

Items that are excessively used, damaged, altered, or no longer suitable for resale may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless defective:

  • Customized or personalized products.
  • Clearance, liquidation, or final sale items.
  • Free items (gifts).
  • Products damaged through misuse, abuse, or unauthorized modification.

Warranty Policy

Non-electronic products, including but not limited to:

  • Phone cases
  • Watch bands
  • Phone accessories

may be covered by a limited warranty of up to 3 months against manufacturing defects.

Warranty coverage does not include:

  • Normal wear and tear.
  • Damaged by chemicals (especially for genuine leather products).
  • Accidental damage.
  • Cosmetic damage caused by use.
  • Improper installation or misuse.
  • Damage caused by third-party accessories.

If a warranty claim is approved, The Case Labs may, at its discretion:

  • Provide a replacement product.
  • Offer a partial or full refund based on product condition and availability.

Customers may be required to return the product for inspection before warranty service is provided.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Most refunds are processed within 7 business days after approval, although processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us at:

[email protected]

Return Shipping Costs

If The Case Labs Is Responsible

We will cover return shipping costs if:

  • The wrong item was shipped.
  • The item arrived defective.
  • The item arrived damaged.
  • An approved warranty claim requires a return.

If the Customer Is Responsible

The customer is responsible for return shipping costs if:

  • The return is based on personal preference.
  • The wrong model, color, or product was ordered.
  • The customer no longer wants the item.
  • The item is no longer needed.

Shipping fees paid during the original order are non-refundable.

Chargebacks and Disputes

If you experience any issues with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer service process.

Submitting a chargeback after receiving a refund, replacement, store credit, or delivered product may result in supporting evidence being submitted to the payment processor.

Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty claims, please contact us:

The Case Labs

Email: [email protected]

Website: thecaselabs.com