Your Phone Case Laboratory!
Shipping Policy
Last Updated: June 23, 2026
Overview
At The Case Labs, we are committed to delivering your order safely, reliably, and as efficiently as possible.
To provide the best shipping experience, we partner with trusted international logistics providers and local delivery carriers worldwide. All eligible shipments include tracking information so you can monitor your package throughout its journey.
Free Worldwide Shipping
We offer free worldwide shipping on all orders.
Orders are typically processed within 2–5 business days after payment has been successfully received and verified.
Once shipped, packages are transported internationally before being transferred to local delivery partners in the destination country for final delivery.
Processing times may be extended during peak seasons, holidays, or periods of unusually high order volume.
Estimated Delivery Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States, United Kingdom, Canada, Australia | 5–10 Business Days |
| Most European Countries | 5–12 Business Days |
| Most International Destinations | 7–14 Business Days |
Delivery times are estimates only and are not guaranteed.
Actual transit times may vary due to factors outside our control, including customs inspections, weather conditions, transportation disruptions, local carrier delays, and public holidays.
Shipping Partners
To provide reliable worldwide delivery, we may utilize a combination of international and local carriers, including but not limited to:
North America
United States
- USPS
- UPS
- OnTrac
- Uni Express
- SpeedX
Canada
- Canada Post
- Uni Express
- SingPost
- Landmark Global
United Kingdom & Europe
United Kingdom
- Royal Mail
- Evri
Germany
- DHL
Netherlands
- PostNL
- GOFONL
Denmark
- PostNord
Portugal
- CTT
Greece
- DPD
Austria
- Express One
Poland
- Polish Post
Hungary
- DPD
Cyprus
- ACS Courier
Asia & Oceania
Australia
- Australia Post
- YTO Express
- iMile
New Zealand
- NZ Post
Singapore
- Singapore Post
Malaysia
- Flash Express
Japan
- ESPOO
United Arab Emirates
- iMile
Saudi Arabia
- Saudi Post
Additional carriers may be used depending on destination, operational requirements, or service availability.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Tracking link
- Carrier information (when available)
Tracking information may require up to 48 hours to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect shipping address is provided:
- We cannot guarantee successful delivery.
- Additional shipping charges may apply if the package must be reshipped.
- Orders already shipped may not be modified or redirected.
The Case Labs is not responsible for packages delivered to an address provided incorrectly by the customer.
Delayed Deliveries
While most orders arrive within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Carrier operational delays
- High seasonal shipping volumes
- Force majeure events
Delivery delays do not automatically qualify an order for cancellation, refund, or chargeback.
Lost Packages
A shipment may be considered lost if:
- Tracking has not been updated for an extended period, or
- The carrier confirms the package has been lost.
Lost package investigations may require cooperation from both the customer and the shipping carrier.
If a package is confirmed lost, we may, at our discretion:
- Ship a replacement order, or
- Issue a refund.
Delivered but Not Received
If tracking information indicates that a package has been delivered, but the customer cannot locate it, we recommend:
- Checking with household members.
- Checking with neighbors.
- Contacting the local carrier.
- Checking secure delivery locations around the property.
Once a carrier marks a shipment as delivered, The Case Labs cannot guarantee recovery of the package. However, we will make reasonable efforts to assist with carrier investigations.
Shipping Restrictions
We reserve the right to decline or cancel orders to locations where shipping services are unavailable, restricted, or deemed high risk.
If an order cannot be shipped, a full refund will be issued.
Contact Us
For any shipping-related questions, please contact us:
The Case Labs
Email: [email protected]
Website: thecaselabs.com