Payment Policy

Last Updated: June 23, 2026

Overview

At The Case Labs, we strive to provide a secure, reliable, and convenient payment experience for customers worldwide.

This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding payment security, verification, and refunds.

Accepted Payment Methods

We accept a variety of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay (where available)
  • Google Pay (where available)
  • Local payment methods available in supported regions

Available payment methods may vary depending on your country, device, currency, and payment provider availability.

Payment Processing

All payments are securely processed through trusted third-party payment providers, including Stripe and PayPal.

The Case Labs does not store, process, or have access to your complete credit card or payment details.

All transactions are encrypted and handled using industry-standard security protocols.

Multi-Currency Payments

To provide a convenient shopping experience for international customers, our website may display prices in multiple currencies.

Please note:

  • The final charged amount may vary slightly due to exchange rate fluctuations.
  • Your bank or card issuer may apply foreign transaction fees or currency conversion charges.
  • The Case Labs is not responsible for fees imposed by financial institutions.

The currency charged at checkout will be displayed before payment is completed.

Payment Verification

To protect customers and prevent fraudulent transactions, some orders may be subject to additional verification.

We reserve the right to:

  • Request identity verification.
  • Request address verification.
  • Contact customers to confirm order details.
  • Place orders on temporary hold while verification is completed.
  • Cancel orders that cannot be verified.

If an order is cancelled due to failed verification, any captured payment will be refunded to the original payment method.

Fraud Prevention

The Case Labs utilizes automated fraud detection and risk monitoring systems.

Orders identified as potentially fraudulent may be:

  • Delayed for review.
  • Requested for additional verification.
  • Cancelled and refunded.

We reserve the right to refuse service or decline transactions that present an unacceptable risk level.

Failed Payments

If your payment is unsuccessful, please:

  • Verify your billing information.
  • Ensure sufficient funds are available.
  • Contact your bank or card issuer.
  • Try an alternative payment method.

The Case Labs is unable to approve or override payment declines issued by banks or payment providers.

Order Confirmation

Once payment has been successfully authorized and accepted:

  • You will receive an order confirmation email.
  • Your order will enter processing.
  • A receipt may be provided by your payment provider.

If you do not receive an order confirmation email within a reasonable time, please check your spam or junk folder before contacting us.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times vary depending on your payment provider and financial institution.

Typical processing times are:

  • Credit/Debit Cards: 3–10 business days
  • PayPal: Usually within 1–5 business days

Additional delays may occur due to banking procedures beyond our control.

For detailed refund eligibility, please refer to our Refund & Returns Policy.

Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support process.

Submitting a chargeback for a transaction that has already been refunded, replaced, delivered, or otherwise resolved may result in additional review and supporting documentation being provided to the payment processor.

Payment Security

Your payment security is important to us.

Our website uses:

  • SSL encryption technology
  • Secure payment gateways
  • Fraud monitoring systems
  • Industry-standard security practices

These measures help protect your personal and payment information during checkout.

Contact Us

If you have any questions regarding payments, billing, or payment security, please contact us:

The Case Labs

Email: [email protected]

Website: thecaselabs.com

Our support team will be happy to assist you.