FAQs

Products

Are your cases compatible with wireless charging?

Most of our cases are compatible with standard wireless charging. Compatibility may vary depending on the phone model, charger, and case thickness.

Are your cases compatible with MagSafe?

Many of our iPhone cases support MagSafe charging and accessories. Please refer to the product description to confirm MagSafe compatibility.

Will the case protect my camera lenses?

Yes. Most of our cases feature raised edges around the camera module to help protect lenses from scratches and everyday wear.

Will the case work with a screen protector?

Yes. Our cases are designed to be compatible with most standard screen protectors.

Do leather cases develop a patina over time?

Yes. Genuine leather naturally develops a unique patina with use, giving each case its own character and appearance over time.

What materials do you use?

Depending on the collection, our products may be made from genuine leather, Alcantara®, TPU, polycarbonate, metal components, microfiber lining, and other premium materials.

Ordering

Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to update your shipping information.

Can I order multiple items in one shipment?

Yes. Multiple items purchased in the same order are typically shipped together whenever possible.

Why was my order cancelled?

Orders may occasionally be cancelled due to payment verification issues, inventory availability, fraud prevention measures, or incorrect order information.

Do you offer discounts or promotions?

Yes. We regularly run promotions, seasonal sales, and special offers. Subscribe to our newsletter to stay updated.

Shipping

How long does order processing take?

Most orders are processed within 2–5 business days before shipment.

Do you provide tracking information?

Yes. Tracking information is provided for all eligible shipments once your order has been dispatched.

Why hasn’t my tracking updated yet?

Tracking information may take up to 48 hours to become active after shipment. International tracking updates may occasionally be delayed while packages are in transit between countries.

What happens if my package is marked as delivered but I cannot find it?

We recommend checking with household members, neighbors, building management, or the local carrier first. If you still cannot locate your package, please contact our support team.

Will I need to sign for delivery?

Most orders do not require a signature, although this may vary depending on the destination country and local carrier policies.

Returns & Warranty

Can I return an item if I changed my mind?

Yes. Unused items in resalable condition may be returned within 30 days of delivery. Return shipping costs and applicable restocking fees may apply.

Can I exchange my item for a different model or color?

Yes. Please contact our support team and we will help arrange an exchange whenever possible.

What if I ordered the wrong phone model?

Please contact us immediately. If the order has not shipped, we may be able to update it. If the order has already been shipped, return shipping fees may apply.

What is not covered under the warranty?

Warranty coverage does not include normal wear and tear, accidental damage, misuse, unauthorized modifications, or damage caused by improper installation.

How long does the warranty last?

Most non-electronic products are covered by a limited warranty of up to 3 months against manufacturing defects.

Payments & Security

Will I be charged immediately when I place an order?

Yes. Payment is typically authorized and charged when the order is placed.

Is it safe to shop on your website?

Absolutely. Our website uses SSL encryption and secure payment providers, including Stripe and PayPal, to protect your information.

Do you store my credit card information?

No. We do not store your full payment information. Payments are securely processed by trusted third-party payment providers.

Why was my payment declined?

Payment declines may occur for several reasons, including insufficient funds, incorrect billing information, bank security measures, or payment provider restrictions. Please contact your bank if the issue persists.

General

Do you ship from the United Kingdom?

We operate globally and utilize multiple fulfillment locations and logistics partners to provide efficient delivery to customers worldwide.

Do you have a physical retail store?

At this time, The Case Labs primarily operates online, allowing us to offer a wider product selection and serve customers worldwide.

How quickly do you respond to customer inquiries?

We aim to respond to all customer inquiries within 24 business hours.

Why should I choose The Case Labs?

We focus on combining premium materials, thoughtful design, reliable protection, and responsive customer support to deliver affordable products that look as good as they perform.